Thoughts

Writing on Human Systems Architecture, agentic AI and designing how people and AI work together.

01 — Human Systems Architecture 2026 · 8 min read

What is a Human Systems Architect?

Why is it critical to successful AI implementations

A new role bridging AI and human potential: designing how human judgement, organisational intent and AI-enabled automation fit together into a working system, and where it sits on the spectrum from process redesign to reinvention.

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02 — Kyndryl · Case reflection 2026 · 10 min read

Reimagining marketing as an AI-native, human-centred system

Reflections on internal HSA work at Kyndryl

Rethinking one of Kyndryl’s most critical revenue growth capabilities as an AI-native system: 52 capabilities, 18 skill-based personas, five priority use cases and a shift from campaign-led to signal-led marketing. Agentic AI woven in, human judgement at the core.

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03 — Human Systems Architecture 2026 · 14 min read

Is Your Business Ready for Agentic AI?

Redesign, Reinvention and the Case for Human Systems Architecture

Where do you start and what changes when the future state isn’t yet defined? Three realities slowing AI adoption, a framework separating redesign from reinvention and what it means for method, documentation, phasing and the HSA role.

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